How to Change UAE Pass Mobile Number in Minutes?

Table of Contents

Have you recently changed your phone number and are wondering how it affects your UAE Pass account? Your mobile number plays a vital role in identity verification, OTP access, and official communication. If you’re unable to receive OTPs or login codes, it’s time to update your mobile number on UAE Pass before it affects your ability to access important services.

This guide walks you through every method available for updating your UAE Pass mobile number, step by step, while addressing common issues users face during the process.

Why Would You Need to Change Your UAE Pass Mobile Number?

There are several reasons why you might need to update your mobile number on UAE Pass. The most common is that you’ve changed your number due to a telecom provider switch or lost your old SIM. In such cases, not updating the number prevents you from receiving OTPs and alerts needed to access public and private services.

Your mobile number is also used for logging in, digital signature verification, and document access. An outdated number can lead to missed updates, failed transactions, or being locked out of your account. Keeping it current ensures uninterrupted access to over 12,000 digital services.

What Should You Know Before Updating Your Mobile Number?

Before making any changes, there are a few things to keep in mind. First, your new number should be active and capable of receiving SMS. This is essential because the system sends a one-time password (OTP) to the new number for verification.

You also need to have access to your UAE Pass account. If you’ve lost access to both your number and email, recovery might require additional steps. For identity validation, Emirates ID may be necessary during the update process, depending on your user profile and service route. If you’re updating via the website, ensure your browser is compatible with the portal for smoother navigation.

How to Change UAE Pass Mobile Number via Mobile App?

One of the quickest and most user-friendly methods is through the official UAE Pass mobile application.

Here’s how to complete the update in just a few minutes:

Open the UAE Pass app and log in using your current credentials.
Navigate to the “Account” or “Personal Details” section.
Tap on the “Mobile Number” field and select “Edit.”
Input your new mobile number and confirm.
You’ll receive a one-time password (OTP) on the new number.
Enter the OTP to verify the update.

Once verified, the system processes the change, and your updated number becomes active within minutes to a few hours, depending on the network.

Can You Change Your Mobile Number Using a Website?

Yes, if you prefer using a desktop or browser-based interface, the update can be done via the official smart services portal.

Here’s how to navigate the process:

Visit the UAE’s smart services portal and sign in with your digital ID credentials.
From the dashboard, locate the “Update Personal Information” or “Account Services” section.
Select the option to modify your registered mobile number.
Enter your new number when prompted and request an OTP.
Input the OTP to verify the change.
If required, proceed with payment to finalize the request.

Using the portal is especially useful for those who want a more comprehensive view of their account details or need to update additional information at the same time.

Is There a Fee for Updating Your Mobile Number?

While many updates are free, a nominal administrative fee may apply when using certain services or accessing premium features during the update process. This typically ranges between AED 50 to AED 100, depending on the platform or the service center processing the request.

Most app-based updates are free for basic changes, but if you’re processing it through the website under a service category like “Personal Data Modification,” a small charge might be included. Always review the payment screen before finalizing.

Accepted payment options include credit/debit cards and online wallets. Receipts are sent via email once the payment is confirmed.

How Long Does It Take to Update Your UAE Pass Details?

The processing time for a mobile number update is usually quick, but it can vary slightly depending on the platform used and system load. Most changes done via the mobile app reflect instantly or within 30 minutes.

If you’re updating through the website or during peak hours, it might take up to 24 to 48 hours for the new number to sync across all integrated services.

Once the update is successful, you’ll receive confirmation through both SMS and email. If no message is received within 48 hours, it’s recommended to recheck the status or contact support for assistance.

What If You Can’t Access Your Old Mobile Number?

If you’ve lost access to your old number and can’t receive verification codes, don’t worry. You can still update your UAE Pass contact details by using alternative verification methods.

Start by logging into your account using your registered email address or biometric login if enabled. Navigate to the mobile number update section and proceed as usual. If prompted for OTP on the old number, select the alternative verification option such as email or Emirates ID.

In more complex cases, visiting a nearby digital identity kiosk may be required for biometric re-authentication. Make sure to carry your Emirates ID to complete the process smoothly.

Tips to Ensure a Smooth Update Process

To avoid delays or errors, follow these best practices when changing your UAE Pass mobile number:

Ensure your new SIM is activated and able to receive SMS before starting.
Double-check the number before submitting to avoid typos.
Maintain access to your email address in case it’s used for verification.
Update your number during working hours to avoid delays in OTP delivery.
Restart your device after completing the process to clear cache and reflect changes instantly.

Keeping your UAE Pass credentials secure is also important. Avoid logging in on public networks and always log out after use.

Quick Comparison: Updating UAE Pass Mobile Number via App vs. Website

Feature	Mobile App	Website
Access Requirement	Smartphone	PC or mobile browser
Navigation Time	Quick and intuitive	Slightly longer with more menus
OTP Verification	Direct to new number	May ask for additional fields
Payment Requirement	Usually free	May incur small fee
Confirmation	Instant via push & SMS	Email and SMS within 24–48 hrs
Recommended For	Regular users and residents	Users updating multiple fields

This table offers a side-by-side view to help you choose the method that best fits your convenience and urgency.

Conclusion

Updating your mobile number is a small yet essential task to maintain access to all the digital services offered under your digital identity. By using either the mobile app or the official portal, you can manage your account efficiently without visiting service centres.

Always verify your changes and ensure you keep both your contact and identity details up to date to avoid unnecessary access issues in the future. Making small updates like this keeps your digital life running smoothly.

FAQs

How can I verify if my number was updated successfully?

After submitting your new number, you will receive both SMS and email confirmations. You can also log in to your account and check the updated mobile field under personal details.