Are you waiting to receive your Emirates ID and wondering how to check its delivery status? In the UAE, the delivery of Emirates IDs is efficiently handled through Zajel Courier in partnership with the Federal Authority for Identity and Citizenship (ICA).
After applying for a new ID or renewing an existing one, many residents find it difficult to track where their document is or when it will arrive. That’s where the Zajel tracking system comes in.
With simple steps and real-time tracking features, Zajel makes it easier than ever to monitor your Emirates ID delivery from the moment it is dispatched until it arrives at your doorstep.
This guide walks you through how the system works, how to use Zajel’s platform, and what to do if there are delays in delivery, ensuring you’re informed every step of the way.
What is Zajel and Its Role in Emirates ID Delivery?
Zajel is one of the fastest-growing courier companies in the UAE, offering a wide range of logistics and parcel services. Its key role in the Emirates ID process lies in its official partnership with the ICA (Federal Authority for Identity and Citizenship).
This collaboration allows Zajel to handle the secure and timely delivery of Emirates IDs across the United Arab Emirates. Once an Emirates ID application is approved and the ID card is printed, the ICA assigns the delivery to Zajel.
From there, Zajel takes full responsibility for ensuring the card reaches the applicant quickly and safely. The delivery process is supported by Zajel’s advanced tracking system, which allows users to stay updated at every stage.
Whether you’re in Dubai, Abu Dhabi, or any other emirate, Zajel ensures a seamless experience by offering SMS updates and online tracking options. Its reliable service and wide coverage make it a preferred delivery partner for Emirates ID distribution, helping thousands of UAE residents receive their ID cards efficiently.
How Does Emirates ID Delivery Work with Zajel?
Understanding how your Emirates ID is delivered helps you stay in control throughout the process. After completing your Emirates ID application on the ICA website or through a local typing center, your details are verified and processed by the authorities. Once approved and the ID is printed, it is handed over to Zajel for delivery.
Here’s a simple breakdown of how the process works:
- Application Submission: Start by applying for a new Emirates ID or renewal via ICA or authorized centers.
- Approval & Printing: After processing, your application status changes to “Printed”.
- Dispatch to Zajel: ICA forwards your ID to Zajel for delivery.
- SMS Notification: Zajel sends you a message with a unique tracking number.
- Online Tracking: You can use this number on the Zajel website to monitor delivery.
- Final Delivery: The Emirates ID is delivered to your doorstep or nearest collection center.
This efficient coordination between ICA and Zajel ensures that residents get their official ID with minimal hassle.
How to Track Emirates ID Using Zajel?
Once your Emirates ID is ready for dispatch, Zajel provides a smooth tracking experience. Following a clear step-by-step process helps ensure you never lose track of your ID’s journey.
Step 1: Submit Emirates ID Application
To start the tracking journey, you must first apply for an Emirates ID either for the first time or as a renewal. You can do this through the official ICA website or at any authorized typing center across the UAE.
After your submission, you’ll receive a unique Application Number or Unified Number (UID). This number is essential, as it will be used to check your status on the ICA portal before tracking through Zajel.
Once submitted, you can visit the ICA’s Check Application Status page and enter your UID or application number. The system will display updates such as “Under Review”, “Approved”, or “Printed”. Once the status turns to “Printed”, it means your Emirates ID is ready to be delivered and has been dispatched to Zajel.
Step 2: Get the Zajel Tracking Number
After your ID has been printed and assigned to Zajel, you’ll receive an SMS notification from Zajel containing a tracking number. This unique code is the key to tracking your ID throughout the delivery process. Make sure to save this SMS, as it contains important delivery details, including the expected delivery window.
This step marks the transition from ICA processing to courier delivery, and Zajel takes over from here. The SMS will usually be sent within a short time after your ID status shows as “Printed” on the ICA portal.
Step 3: Track via Zajel Website
Once you receive your Zajel tracking number, head over to the official tracking page at zajel.com/Tracking.
Here’s what to do next:
- Open the Zajel tracking page.
- Enter your tracking number in the designated box.
- Complete the CAPTCHA verification.
- Click on “Track Now” to view your delivery status.
You’ll see real-time updates, including whether the ID is out for delivery or awaiting pickup. This ensures you’re always informed and ready to collect your Emirates ID without delay.
What to Do If There Are Delivery Delays?
While Zajel offers a reliable delivery system, occasional delays can occur due to reasons like weather conditions, traffic congestion, or public holidays. When this happens, it’s important to know what steps you can take to resolve the issue quickly.
First, keep checking your delivery status through the Zajel tracking page.
If the status hasn’t changed for several days, consider these steps:
- Contact Zajel Customer Service: Phone: 8005111 or +971 4 3139999 and Email: amer@dnrd.ae or khawla@zajel.com
- Visit Local Post Office: Sometimes, your Emirates ID might be held at the nearest Emirates Post branch due to delivery issues.
- Recheck Tracking Info: Ensure your tracking number was entered correctly.
- Check SMS Updates: Occasionally, Zajel sends delivery updates via SMS, which might indicate a hold or missed delivery.
By staying informed and reaching out when needed, you can minimize delays and ensure your Emirates ID reaches you smoothly.
Zajel Tracking Options Explained
Zajel offers several convenient ways to track your Emirates ID, catering to various preferences and devices. These options are designed to make the tracking process user-friendly, whether you’re at home or on the move.
Zajel Courier Tracking Dubai
Residents of Dubai can benefit from localized tracking through Zajel’s courier service. If your Emirates ID is scheduled for delivery in Dubai, you can use Zajel’s standard tracking system by visiting their website and entering your tracking number.
Delivery in Dubai often includes same-day or next-day service, depending on the delivery schedule and area. If you suspect your ID might be at a nearby post office or delivery hub, you can also visit the Emirates Post Main Building in Hor Al Anz, where Zajel has a support center.
Zajel Mobile Number Tracking
Another user-friendly option is tracking your Emirates ID using your registered mobile number. Once your ID is assigned to Zajel, the tracking number sent via SMS can also be tied to your mobile for quick access.
This is especially helpful if you misplace the SMS or forget the tracking number. Just visit the Zajel site, choose the mobile number tracking option, enter your number, and view the current delivery status.
This method works best for those who want a quick update without logging in with numbers and codes, offering easy access through mobile verification.
Zajel Tracking App
For tech-savvy users or those who prefer real-time updates, the Zajel Tracking App offers a full-featured solution.
Available on both iOS and Android platforms, the app allows users to:
- Track Emirates ID deliveries live
- Receive push notifications about delivery status
- Save tracking numbers for quick reference
- Contact customer service directly from the app
The app is especially useful for people who frequently use courier services or need to track multiple items. Its intuitive interface ensures you stay informed with just a few taps on your screen, making Emirates ID delivery tracking a hassle-free experience. These options make Zajel an ideal courier partner for ID deliveries across the UAE.
Conclusion
Tracking your Emirates ID through Zajel is a simple yet powerful way to stay updated and avoid delivery surprises. The entire process, from application to final delivery, has been streamlined in partnership with ICA to ensure UAE residents receive their identification documents securely and quickly.
Whether you use the Zajel website, app, or mobile number tracking, each method offers real-time updates and convenience tailored to your needs. And if delays do occur, Zajel’s responsive customer support is ready to assist.
By following the right steps and staying informed, you’ll always know where your Emirates ID is and when to expect it. Zajel continues to be a trusted courier service for residents across the UAE, helping bridge the gap between government services and citizens in the most efficient way.
FAQs
How long does Zajel take to deliver Emirates ID?
Zajel usually delivers Emirates IDs within 2 to 5 business days after dispatch. Delivery time may vary depending on location and public holidays.
What if I don’t receive my Zajel tracking number?
If you don’t get a tracking number via SMS, check your ICA status to ensure the ID is printed. You can also contact Zajel support for assistance.
Can I track my Emirates ID without a tracking number?
Yes, you can use your registered mobile number to track it on Zajel’s website. This alternative helps in case the tracking number is lost.
What happens if Zajel fails to deliver my Emirates ID?
Zajel will attempt redelivery if the first attempt fails. You may also be directed to collect it from the nearest post office.
Is the Zajel tracking app free to use?
Yes, the Zajel app is free on both iOS and Android platforms. It provides real-time tracking and delivery alerts.
Can I collect my Emirates ID directly from Zajel?
In some cases, yes. You may be advised to collect your ID from Zajel’s delivery center or Emirates Post branch.
What should I do if my Emirates ID status says printed but not delivered?
Wait for the Zajel SMS or check the website with your tracking number. If nothing updates, contact customer service to get the latest delivery information.
