How to Get Dubai Police Accident Report by Reference Number?

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Have you recently been involved in a traffic accident in Dubai and need to obtain an official accident report? A Dubai Police accident report is a crucial document that verifies accident details, determines fault, and facilitates insurance claims.

Whether you’re a driver, vehicle owner, or legal representative, securing this report is essential for legal and administrative procedures.

Dubai Police has made it easy to retrieve accident reports using a reference number, which is assigned at the time of reporting. This number allows you to access your report online through the Dubai Police website, mobile app, or alternative methods.

In this guide, we’ll explain the step-by-step process of obtaining your Dubai Police accident report, ensuring a hassle-free experience for drivers in the UAE.

What Is a Dubai Police Accident Report?

A Dubai Police accident report is an official document issued by the Dubai Police that records details of a traffic accident. This report is crucial for various legal and administrative purposes, including insurance claims, vehicle repairs, and legal proceedings.

Whether you were involved in a minor collision or a major accident, obtaining this report is essential for resolving disputes and complying with UAE traffic laws.

Why Is an Accident Report Important in Dubai?

The UAE has strict traffic regulations, and an accident report serves as an official record of what happened. Without this document, insurance companies cannot process claims, and you may face difficulties proving fault or obtaining necessary repairs. Additionally, if legal action is required, the accident report provides factual evidence of the incident.

What Information Does the Report Contain?

A Dubai Police accident report includes:

Accident Details: Date, time, and location of the incident.
Driver and Vehicle Information: Names, contact details, and vehicle registration numbers of all parties involved.
Description of the Incident: A brief summary of how the accident occurred.
Damage Assessment: Details about the extent of vehicle damage.
Liability Findings: Indication of which party was at fault, based on police assessment.
Police Officer’s Remarks: Additional comments from the responding officer.

This document plays a key role in determining responsibilities and ensuring that the necessary legal and financial steps are taken following an accident.

Who Needs a Dubai Police Accident Report?

A Dubai Police accident report is a crucial document required by various individuals and entities for different purposes. Whether you are a driver involved in an accident, an insurance company processing a claim, or a legal representative handling a case, this report plays a significant role in resolving disputes and ensuring compliance with UAE laws.

Is the Report Necessary for Insurance Claims?

If your vehicle has been damaged in an accident, your insurance company will require a Dubai Police accident report before processing any claim. The insurance provider needs this document to:

Verify the details of the accident.
Determine liability and assess fault.
Approve vehicle repairs or compensation.
Prevent fraudulent claims.

Without this report, the insurance claim process cannot proceed, leaving you responsible for repair costs. Even for minor accidents, obtaining the report is necessary for proper documentation and future reference.

Can an Employer or Legal Representative Request the Report?

In some cases, employers or legal representatives may also need access to an accident report. This is particularly important when:

A company vehicle is involved in the accident.
The accident impacts an employee’s work responsibilities.
There is a legal dispute requiring evidence from the report.
A court case involves accident-related claims or liabilities.

Employers may use the report to determine if an employee was at fault, while legal representatives rely on it for legal proceedings or compensation claims. Since the accident report serves as an official record, all parties involved in the accident need to obtain a copy.

This document is not just a formality it is a necessary record that provides clarity and legal backing for individuals, businesses, and insurance providers dealing with accident-related matters in Dubai.

How Can You Get a Dubai Police Accident Report by Reference Number?

If you have been involved in a traffic accident in Dubai, obtaining the official accident report is essential for insurance claims, legal purposes, and personal records.

The Dubai Police assigns a reference number to each accident case, which allows individuals to track and retrieve their report efficiently. This unique number is issued at the time of the accident and is essential for accessing the report online or through alternative methods.

What Is the Reference Number, and Where Can You Find It?

The reference number is a unique identifier assigned to your accident report by the Dubai Police. It helps streamline the retrieval process and ensures that you can access the correct document. You can find this number in several ways:

SMS Notification: If you reported the accident, Dubai Police often sends an SMS with the reference number.
Dubai Police Mobile App: If you initiated the accident report through the app, you can find the reference number in your account.
Police Report Slip: If you received a physical or digital accident report acknowledgement, the reference number will be printed on it.
Insurance Company: If your insurer is processing a claim, they might already have the reference number on file.

Keeping this number safe is crucial, as it simplifies the process of retrieving your accident report.

Steps to Retrieve the Accident Report Online

Once you have the reference number, you can follow these steps to obtain your accident report:

1. Visit the Dubai Police Website

Go to the official Dubai Police portal.
Navigate to the Application Status section.

2. Enter the Reference Number

Input the reference number in the designated field.
Provide any additional requested details, such as your vehicle plate number or Emirates ID.

3. Verify Your Identity

Some cases may require additional verification, such as OTP confirmation via your registered mobile number.

4. Download the Report

Once verified, you can view and download the accident report in PDF format.

Can You Get the Report Offline?

If you prefer an offline method, you can visit any Dubai Police station and request a copy of the report. You will need to provide:

The accident reference number.
Your Emirates ID or driving license.
Vehicle registration details.

Alternatively, you can call the Dubai Police helpline and inquire about your report’s status. However, online retrieval remains the fastest and most convenient option.

By following these steps, you can quickly obtain your Dubai Police accident report using the reference number, ensuring that you have the necessary documentation for insurance claims and legal procedures.

What Are the Online Methods to Retrieve the Report?

Dubai Police offers multiple online platforms to retrieve an accident report efficiently. These digital solutions make it easy for drivers, insurance companies, and legal representatives to access the required documents without visiting a police station. Below are the main online methods to obtain your accident report using the reference number.

1. Dubai Police Mobile App

The Dubai Police app, available on both iOS and Android, offers a seamless way to access accident reports on the go. The process is similar to the website but optimized for mobile users.

Steps to Retrieve the Report via the Dubai Police App:

Download and install the app from the App Store or Google Play.
Log in using your UAE Pass or mobile number.
Navigate to the Accident Report Services section.
Enter your reference number and other required details.
Authenticate your request via OTP verification if prompted.
Download or email the report directly from the app.

The Dubai Police app provides a user-friendly interface and allows easy access to multiple police services, including fine payments, accident reports, and emergency assistance.

2. Smart Police Stations (SPS)

Dubai has introduced Smart Police Stations (SPS), which operate 24/7 without human intervention. You can visit these self-service kiosks to retrieve your accident report.

Steps to Get the Report from an SPS:

Visit the nearest Smart Police Station.
Use the touchscreen interface to select Accident Report Services.
Enter your reference number and vehicle details.
The system will retrieve and allow you to print the report instantly.

3. Dubai Police e-Services via Email or WhatsApp

For added convenience, Dubai Police also offers accident report retrieval through email or WhatsApp services.

Email Request: You can send an email request at mail@dubaipolice.gov.ae to the Dubai Police e-services department with your reference number and Emirates ID copy.
WhatsApp Service: Some users have reported that Dubai Police provides automated responses for accident report inquiries through their official WhatsApp support number at +971548004444.

These additional online options help residents and visitors access essential documents without physical visits to the police station.

By using these digital platforms, you can retrieve your Dubai Police accident report quickly, ensuring that all necessary documentation is available for insurance claims and legal matters.

Are There Alternative Ways to Obtain the Report?

While online retrieval is the most convenient method, some individuals may need to obtain their Dubai Police accident report through alternative methods.

Whether due to technical difficulties, lack of internet access, or a preference for in-person service, Dubai Police offers multiple offline options.

1. Visiting a Dubai Police Station

If you are unable to retrieve your accident report online, you can visit a Dubai Police station to request a physical copy.

Steps to Obtain the Report at a Police Station:

Locate the nearest Dubai Police station: You can find the list of stations on the official Dubai Police website.
Bring the required documents: Accident reference number (provided by Dubai Police), Emirates ID or driving license for verification, Vehicle registration details (Mulkiya)
Visit the traffic department section and request an accident report.
Pay any applicable fees (if required).
Receive the printed accident report from the officer in charge.

This method is useful for those who need a certified physical copy of the report, especially for legal or official use.

2. Requesting the Report via Customer Support

Dubai Police provides customer support services that allow you to inquire about and request your accident report through different channels:

Dubai Police Call Center: You can contact 901 (Dubai Police non-emergency number) and inquire about your accident report status.
Dubai Police Email Support: Some users have successfully requested their reports by emailing the police service department with their reference number and identification details.
Live Chat Service: The Dubai Police website has a live chat feature where you can ask for guidance on retrieving the report.

3. Obtaining the Report via Your Insurance Provider

If you are filing an insurance claim, your insurance company may already have access to the accident report. Many insurers work directly with Dubai Police to retrieve reports on behalf of their clients. You can:

Contact your insurance provider’s claims department.
Provide them with your reference number and vehicle details.
Request a copy of the report if they have obtained it from Dubai Police.

Using alternative methods ensures that you can access your accident report even if online retrieval is not an option. These solutions cater to those who prefer in-person assistance or require official verification before proceeding with legal or insurance-related matters.

How Long Does It Take to Receive the Report?

The time required to obtain a Dubai Police accident report depends on the retrieval method used. In most cases, online requests are processed quickly, while offline methods may take longer due to verification and administrative procedures.

1. Online Retrieval Time

For those using the Dubai Police website or mobile app, the accident report is typically available within minutes after the case is officially registered by the authorities. The process is streamlined, and users can:

Enter the accident reference number and retrieve the report almost instantly.
Download the report in PDF format for immediate use.
Receive an email notification with the document attached.

However, delays can occur if the accident is under investigation or if additional verification is required.

2. Smart Police Station (SPS) Processing Time

If you visit a Smart Police Station (SPS), you can receive a printed copy of your accident report instantly. These automated self-service kiosks allow you to enter your reference number and access police services without human intervention.

3. Processing Time at a Dubai Police Station

If you prefer to obtain the report in person at a Dubai Police station, the process may take longer. The estimated time for receiving the report at a police station is:

Step	Estimated Time
Visiting a police station and submitting a request	15 – 30 minutes
Report verification by police officials	1 – 2 hours
Printing and issuing the official document	Same-day or next business day

Factors such as high traffic at the police station or the complexity of the accident case may extend the waiting time.

4. Additional Delays and Factors Affecting Processing Time

While standard reports are issued promptly, delays may occur due to:

Ongoing investigations if the accident involves serious injuries or legal disputes.
Missing or incorrect information in the request form.
Public holidays or weekends when government offices have limited operations.

To avoid delays, ensure you have all the necessary details, including the accident reference number, Emirates ID, and vehicle registration details, before making your request.

What Should You Do If You Can’t Retrieve Your Report?

In some cases, users may encounter difficulties when trying to retrieve their Dubai Police accident report. If you are unable to access your report, there are several steps you can take to resolve the issue.

1. Verify the Reference Number and Details

The most common reason for retrieval failure is an incorrect reference number. Make sure that:

The number matches the one provided by Dubai Police.
You have entered all the details accurately in the online form.
The vehicle plate number or Emirates ID is correct if required.

If any details are incorrect, you will not be able to access the report.

2. Check If the Report Has Been Processed

If the accident report is not available online, it may still be under review. Factors that can delay processing include:

Recent accident cases that have not yet been finalized.
Ongoing investigations in case of severe damage or injury.
Holidays or weekends, may slow down report issuance.

In such situations, wait at least 24 to 48 hours before trying again.

3. Contact Dubai Police Customer Support

If the report is still unavailable, you can directly contact Dubai Police through the following channels:

Dubai Police Call Center: Dial 901 for general inquiries.
Email Support: Send a request to Dubai Police’s e-services department.
Live Chat on Dubai Police Website: Use the chat function to ask for assistance.
Dubai Police Mobile App: Some issues can be resolved through the app’s support section.

4. Visit a Dubai Police Station for Assistance

If online retrieval is unsuccessful, visit the nearest Dubai Police station with the following documents:

Accident reference number.
Emirates ID or driver’s license.
Vehicle registration details (Mulkiya).

Police officers can manually verify the accident report and provide a printed copy if necessary.

5. Request Help from Your Insurance Provider

If the report is required for an insurance claim, your insurer may already have access to it. Contact your insurance provider and request a copy directly from them.

By following these steps, you can resolve any issues related to accident report retrieval and ensure you obtain the necessary documentation for legal or insurance purposes.

Conclusion

A Dubai Police accident report is an essential document for insurance claims, vehicle repairs, and legal purposes. With multiple retrieval options, including online platforms, Smart Police Stations, and in-person requests, obtaining your report has never been easier.

By using your accident reference number, you can access the document within minutes through the Dubai Police website or mobile app.

If you face difficulties retrieving the report, verifying your details and contacting Dubai Police support can help resolve the issue. Ensuring that you have a copy of your accident report not only simplifies administrative tasks but also provides legal protection in case of disputes.

By following the steps outlined in this guide, you can efficiently obtain your accident report and proceed with the necessary formalities.

FAQs

How can I check my Dubai Police accident report online?

You can check your accident report by visiting the Dubai Police website or using the Dubai Police mobile app. Enter your accident reference number and required details to retrieve and download the report.

Where can I find my accident reference number?

Your accident reference number is provided via SMS by Dubai Police after reporting the accident. It can also be found in the police acknowledgment slip or obtained from your insurance company.

Can I get my accident report from a police station?

Yes, you can visit any Dubai Police station and request a printed copy of your accident report. You need to provide your reference number, Emirates ID, and vehicle registration details.

How long does it take to get the accident report?

Online reports are usually available immediately after processing. If obtained from a police station, it may take a few hours to a day, depending on the case.

Is there a fee for obtaining a Dubai Police accident report?

Online accident reports are free, but printed copies from police stations may cost AED 50 – 100. A certified copy may have an additional fee.

What should I do if I can’t find my accident report online?

If your report is unavailable, check for errors in your reference number or wait 24–48 hours. If the issue persists, contact Dubai Police support or visit a police station.