Are you looking for a convenient and affordable way to travel across Dubai? The X28 bus route, operated by the Roads and Transport Authority (RTA), is a vital public transport service that connects key residential areas, metro stations, business districts, and shopping centers.
Whether you are a daily commuter, a student, or a tourist, understanding the X28 bus schedule, stops, and fares can help you plan a smooth journey.
But how frequently does the X28 bus run? What are the major stops along its route? How much does it cost to travel, and what facilities can you expect onboard?
This guide answers all these questions and more, ensuring that you have everything you need to know before boarding the X28 bus for your next trip.
Where Does the X28 Bus Route Operate?
The X28 bus route is a crucial part of Dubai’s public transport network, managed by the Roads and Transport Authority (RTA). It connects Lulu Village in Muhaisnah to Agora Mall in Jumeirah, serving key residential, commercial, and industrial areas.
This route is specifically designed to cater to daily commuters, students, and workers, ensuring seamless connectivity between metro stations, business districts, and shopping centers.
Key Details of the X28 Bus Route:
- Starting Point: Lulu Village 2, Muhaisnah 4
- Ending Point: Agora Mall, Jumeirah
- Total Stops: 30
- Major Locations Covered: Muhaisnah, Qusais, Al Nahda, Deira, Satwa, Jumeirah
- Operating Days: Every day
- First Trip: 06:12 AM
- Last Trip: 12:04 AM (Weekdays) / 01:00 AM (Thursdays)
- Fare: Starts from AED 3 (based on the Nol card zone system)
Passengers can board the X28 bus from Muhaisnah and travel towards Jumeirah, passing through some of Dubai’s busiest districts, including Al Nahda, Deira, and Satwa. The route ensures a smooth and cost-effective public transport option for residents and visitors.
What Is the X28 Bus Schedule & Timings?
The X28 bus operates daily, ensuring frequent and reliable service throughout the week. The bus timings vary slightly on weekends to accommodate different commuting patterns.
X28 Bus Operating Hours & Frequency:
| Day | Operating Hours | Frequency (Minutes) |
| Monday | 06:12 – 00:04 | 15 – 22 |
| Tuesday | 06:12 – 00:04 | 15 – 22 |
| Wednesday | 06:12 – 00:00 | 15 – 22 |
| Thursday | 06:12 – 01:00 | 15 – 23 |
| Friday | 06:02 – 00:57 | 15 – 31 |
| Saturday | 06:12 – 00:04 | 14 – 20 |
| Sunday | 06:12 – 00:04 | 15 – 22 |
Peak & Off-Peak Hours:
- Peak Hours: 07:00 AM – 09:30 AM & 05:00 PM – 08:00 PM (shorter waiting times).
- Off-Peak Hours: Midday and late-night trips may have slightly longer intervals.
Passengers are encouraged to check real-time updates via the RTA app or digital screens at bus stations for the most accurate arrival times.
What Are the Main Stops on the X28 Bus Route?
The X28 bus route features 30 major stops, covering residential areas, commercial districts, metro stations, and landmarks. This extensive network ensures seamless connectivity for passengers traveling across Dubai.
X28 Bus Route Stops
- Lulu Village 2
- Muhaisnah 4, New Housing 1
- Emirates Housing 1
- Russian International School 2
- Galadari Driving School 2
- Qusais Industrial Area
- Damascus Road 3
- Damascus Road 1
- Al Khulafa’a Al Rashideen Boys School 2
- Dubai Airport Free Zone Metro Bus Stop
- Al Nahda Metro Station 2
- Ministry of Information
- Stadium Metro Station 2
- Al Jadeed Bakery
- Dubai Scout Mission
- Abu Baker Al Siddique Metro Station 2
- Hamarain Center
- Al Bakhit Center
- DNATA 1
- City Centre Metro Station A 1
- Umm Hurair, Road 1 1
- Max Metro Station Seaside
- Satwa, Roundabout
- Dhiyafa, Road
- Etihad Museum 1
- Jumeirah, Grand Masjid
- Century Plaza 1
- Mercato Shopping Mall
- Al Arouba Street 1
- Agora Mall
X28 Bus Route Map
These stops provide easy access to key metro stations, shopping centers, and business districts, making the X28 bus an efficient and cost-effective travel option for both residents and visitors in Dubai.
How Much Does It Cost to Ride the X28 Bus?
The fare for the X28 bus is determined by Dubai’s Nol card zone-based system.
X28 Bus Fare Breakdown:
- Short trips within one zone: AED 3
- Longer trips across multiple zones: AED 82 – AED 99 (depending on distance)
Accepted Payment Methods:
- Nol Card (Silver, Gold, Blue): Ideal for daily commuters.
- Nol Red Ticket: For single or limited-use journeys.
- Nol Monthly Pass: For frequent travelers needing unlimited rides within specific zones.
Passengers are advised to check their Nol card balance before boarding to avoid any inconvenience.
How Can You Track the X28 Bus in Real-Time?
Passengers can track the X28 bus live using RTA’s advanced transport apps and platforms.
Best Apps & Platforms for Tracking:
- RTA Wojhati App: Provides real-time tracking, schedule updates, and estimated arrival times.
- Google Maps Transit Feature: Displays the nearest bus stops and live tracking.
- RTA Digital Screens at Bus Stops: Shows the estimated time for the next bus arrival.
Using these tools can help plan a smoother commute and avoid long waiting times.
What Facilities & Comforts Are Available on the X28 Bus?
Dubai’s public transport system is designed to provide passengers with safe, convenient, and modern travel options.
The X28 bus, operated by the Roads and Transport Authority (RTA), is equipped with a range of facilities and amenities that enhance the overall commuting experience.
Key Features of the X28 Bus:
- Fully Air-Conditioned Buses: Given Dubai’s hot climate, air conditioning is a standard feature in all RTA buses, including the X28 route. This ensures a cool and comfortable environment for passengers, regardless of the outside temperature.
- Comfortable Seating: The X28 bus has well-padded, spacious seats, making long journeys more pleasant. Additionally, designated priority seating is available for senior citizens, pregnant women, and passengers with disabilities to ensure accessibility and comfort.
- Free Wi-Fi Access: Selected X28 buses are equipped with free Wi-Fi, allowing passengers to stay connected, browse the internet, or complete work tasks while traveling. The Wi-Fi service can be accessed using the RTA Dubai app.
- Accessibility Features: The X28 bus is designed to accommodate passengers with mobility needs.
It includes:
- Wheelchair-friendly spaces with secure locking mechanisms.
- Low-floor entry and ramps for easy boarding.
- Dedicated stroller areas for parents traveling with young children.
With these well-maintained facilities and passenger-friendly policies, the X28 bus route remains a reliable and comfortable option for daily commuters and visitors in Dubai.
What Are the Rules for Carrying Luggage on the X28 Bus?
Dubai’s Roads and Transport Authority (RTA) enforces specific guidelines regarding luggage and personal belongings on buses, including the X28 route. These regulations help maintain passenger comfort, safety, and efficient use of space inside the bus.
Luggage Rules on the X28 Bus:
- Small bags and backpacks: Passengers can carry handbags, laptop bags, and small backpacks, but these must be kept on laps or under the seat to avoid obstructing other passengers. Leaving bags in the aisles is not allowed.
- Large suitcases and bulky items: Full-sized luggage, large duffel bags, and heavy packages are not permitted on standard RTA buses. This rule ensures enough space for seating and standing passengers.
- Foldable baby strollers: Parents traveling with infants can bring foldable strollers, but they must be properly folded and stored in a way that does not block aisles or doors.
- Shopping bags: Passengers can bring groceries or shopping bags, provided they do not obstruct seats or passageways. Carrying excessive or oversized shopping bags is discouraged.
By following these luggage regulations, passengers can enjoy a safe, comfortable, and well-organized journey on the X28 bus without inconveniencing others.
What Are the Safety Guidelines for Traveling on the X28 Bus?
Dubai’s RTA buses, including the X28, follow strict safety regulations to ensure passenger security and comfort.
Key Safety Rules:
- Wear seatbelts (if available): Some buses provide seatbelts, which must be used.
- Follow priority seating rules: Seats are reserved for seniors, pregnant women, and people with disabilities.
- Avoid blocking exits: Standing near doors or emergency exits is not allowed.
- Report suspicious activity: Notify the driver or RTA staff if you notice anything unusual.
- Hold onto handrails: Especially during sudden stops.
RTA buses are monitored by CCTV cameras, and penalties apply for violations like eating, drinking, or causing disturbances. Following these safety guidelines ensures a smooth and secure journey for all passengers.
How Can You File a Complaint or Provide Feedback About the X28 Bus?
If you experience issues while using the X28 bus, Dubai’s RTA offers multiple channels to file complaints or provide feedback.
Ways to Report Issues:
- RTA Customer Service: Call 800 9090 for immediate assistance.
- RTA App & Website: Submit complaints online via the RTA Dubai app or www.rta.ae.
- Bus Drivers & Inspectors: Report minor concerns directly to RTA staff.
- Email Support: Send feedback to ask@rta.ae for formal responses.
Common issues reported include delays, lost items, overcharging, or driver behavior. The RTA ensures timely responses to all complaints, usually within 48 hours. Providing feedback helps improve bus services and passenger experience.
What Are Some Tips for a Smooth Journey on the X28 Bus?
To ensure a comfortable and hassle-free commute on the X28 bus, it’s essential to plan ahead and follow a few simple guidelines.
- Travel during off-peak hours: The X28 bus can get crowded during rush hours (7:00 AM – 9:30 AM and 5:00 PM – 8:00 PM). If possible, schedule your trips outside these peak times for a more relaxed journey.
- Keep your Nol card recharged: Ensure your Nol card has sufficient balance before boarding to avoid delays. Check your balance using the RTA app, metro stations, or Nol card machines at bus stops.
- Use the RTA app for live updates: The RTA Wojhati app provides real-time bus tracking, helping you plan your journey efficiently and reduce waiting times.
- Respect bus etiquette: Give up priority seating for elderly passengers, pregnant women, and individuals with disabilities. Avoid loud conversations and keep the bus clean for a pleasant ride.
By following these simple yet effective tips, you can enjoy a smoother, stress-free travel experience on the X28 bus.
Conclusion
The X28 bus route is a reliable, cost-effective, and efficient mode of public transport in Dubai. With its well-planned route, regular schedule, and passenger-friendly facilities, it serves as an excellent alternative to private transport.
Covering key areas like Muhaisnah, Deira, Satwa, and Jumeirah, this bus ensures smooth connectivity across the city.
Whether you are commuting to work, heading to a shopping destination, or exploring Dubai, the X28 bus offers a comfortable and accessible travel experience.
By following the safety rules, luggage guidelines, and bus etiquette, you can enjoy a hassle-free ride. For real-time updates, schedule changes, or additional information, always check the RTA website or mobile app before your journey.
FAQs About X28 Bus Route
How frequently does the X28 bus run?
The X28 bus operates every 15 to 31 minutes, depending on the time of day. During peak hours, the wait time is shorter, ensuring better availability.
Can I use a Nol card to pay for my X28 bus ride?
Yes, the RTA Nol card is accepted on all public buses, including the X28. Ensure your card has sufficient balance before boarding to avoid delays.
Is the X28 bus available late at night?
The X28 bus operates until midnight on most days and extends until 1:00 AM on Thursdays. Check the RTA app for real-time schedule updates.
Does the X28 bus connect to the Dubai Metro?
Yes, the X28 bus stops at key metro stations, including Al Nahda Metro Station, Abu Baker Al Siddique Metro Station, and City Centre Metro Station.
Are there luggage restrictions on the X28 bus?
Small bags and shopping bags are allowed, but large suitcases and bulky luggage are not permitted. Consider using the Dubai Metro or taxis for heavy baggage.
What should I do if I leave an item on the X28 bus?
If you lose an item, contact RTA Customer Service at 800 9090 or visit the nearest RTA bus station to report and check for lost property.
Is the X28 bus accessible for passengers with disabilities?
Yes, the X28 bus is wheelchair-accessible, with designated seating and ramps for easy boarding. Priority seats are available for passengers with special needs.
Can I eat or drink inside the X28 bus?
No, eating and drinking are strictly prohibited on RTA buses to maintain cleanliness. Violating this rule may result in a fine.
How can I check real-time updates for the X28 bus?
You can track the X28 bus using the RTA Wojhati app, Google Maps, or digital screens at bus stops for real-time arrival information.
What happens if my Nol card balance is too low while boarding?
If your Nol card has insufficient funds, you will not be allowed to board. Recharge your card at metro stations, bus stops, or Nol machines before your trip.
