Are you wondering how to activate your Etisalat SIM in the UAE? Whether you have purchased a new SIM, switched to eSIM, or need to reactivate an old number, the activation process is straightforward but requires the right steps.
With Etisalat’s advanced network, users can activate their SIM via SMS, the e& UAE app, or by visiting an Etisalat outlet. However, different types of SIMs prepaid, postpaid, and eSIMs have different activation requirements.
This guide provides a step-by-step breakdown of activating your Etisalat SIM or eSIM, troubleshooting activation issues, and understanding activation timeframes. Whether you are in the UAE or abroad, this guide will help you ensure a seamless activation process. Let’s get started with everything you need to know!
How to Activate Etisalat SIM?
Etisalat offers multiple ways to activate your SIM card, making it easy for users to choose a method that suits them. Whether you prefer online activation, mobile app activation, or visiting a store, each method is designed for convenience.
1. How to Activate via SMS?
- Insert your new Etisalat SIM into your phone.
- Dial *101# (for prepaid users) or 125 (for postpaid users).
- Follow the on-screen instructions to activate the SIM.
- You will receive a confirmation SMS once activation is successful.
2. How to Activate via My Etisalat UAE App?
- Download and install the My Etisalat UAE app from the Google Play Store or Apple App Store.
- Log in using your Etisalat account details.
- Select the SIM Activation option and follow the steps.
- Once activated, restart your phone to ensure network connectivity.
3. How to Activate via Customer Support?
- If you experience any issues, you can call Etisalat customer service at 101.
- A representative will guide you through the manual activation process.
- They may ask for your Emirates ID details for verification.
4. How to Activate via an Etisalat Outlet?
- Visit the nearest Etisalat store with your Emirates ID or passport.
- A customer service representative will assist with the activation.
- Your SIM should be active within minutes after verification.
For a faster and hassle-free activation, using the Etisalat app or SMS method is highly recommended.
How to Activate an Etisalat eSIM?
eSIM (Embedded SIM) technology allows you to activate your mobile service digitally, without needing a physical SIM card. This is especially useful for dual SIM devices, frequent travelers, and those who want a seamless connectivity experience.
What Are the Steps to Activate an Etisalat eSIM?
1. Subscribe to eSIM Service
- You can subscribe to an eSIM via the e& UAE app, Etisalat’s official website, or by visiting any Etisalat outlet.
- If you are switching from a physical SIM to eSIM, your current number remains the same.
2. Obtain the QR Code
- If you are getting a new eSIM, an Etisalat agent will provide you with a QR code.
- If you are converting your existing physical SIM to an eSIM, you must generate the QR code via the e& UAE app.
3. Generate a QR Code via the e& UAE App
- Insert your physical SIM card into your phone.
- Log in to the e& UAE app.
- Select the option “Activate your eSIM”.
- Confirm the activation request.
- Your physical SIM will be deactivated, and you will receive a QR code.
- Share the QR code with another device (or take a screenshot) as you’ll need to scan it on your phone.
4. Scan the QR Code to Activate eSIM
- On your phone, go to Settings > Mobile Data > Add Cellular Plan.
- Scan the QR code.
- Follow the on-screen instructions to complete the activation.
5. Verify Connectivity
- Once activated, your phone should connect to the Etisalat network without needing a physical SIM.
This activation process typically takes just a few minutes. If there are issues, restarting your device or checking network settings may help.
Why Is My Etisalat SIM Not Working After Activation?
Sometimes, even after completing the activation process, your Etisalat SIM may not work. Here are common reasons why this might happen and how to fix them.
1. Network Not Detected
- Ensure Airplane Mode is turned off.
- Restart your phone and check if the signal appears.
- Go to Settings > Mobile Networks > Network Operators, then select Etisalat manually.
2. SIM Not Registered on the Network
- Dial *#06# to check if your phone detects the SIM.
- If not, remove and reinsert the SIM.
- Contact Etisalat support to confirm if the SIM is active.
3. Incomplete Registration Process
- If your Emirates ID verification was not completed during purchase, your SIM may be inactive.
- Visit an Etisalat store to verify your identity and activate the SIM.
4. eSIM Not Configured Correctly
- Ensure you have followed the correct QR code scanning process.
- Delete and re-add the eSIM profile in your phone settings.
- Restart the device and try again.
5. Outdated SIM Card
- If your SIM is old, it may no longer be supported by Etisalat’s network.
- Visit an Etisalat store to replace it with a new SIM or eSIM.
If none of these steps resolve the issue, calling Etisalat customer support (101) or visiting an Etisalat store is the best solution.
How Long Does It Take to Activate an Etisalat SIM?
The activation time for an Etisalat SIM depends on the type of SIM and the verification process. Below is a general timeline for each type of SIM activation.
1. Prepaid SIM Activation Time: Instant activation after verification. If there are delays, restarting the phone may help.
2. Postpaid SIM Activation Time: Takes anywhere between a few minutes to a few hours. Activation depends on account verification and approval from Etisalat. If not activated within 24 hours, contact Etisalat support.
3. eSIM Activation Time: Activation is usually instant once the QR code is scanned. In some cases, it might take a few minutes to an hour. If activation fails, delete and re-scan the QR code.
4. Replacing a Lost or Damaged SIM: If you request a SIM replacement, activation can take up to 24 hours. Visit an Etisalat store to speed up the process.
What to Do if SIM Activation Takes Too Long?
- Restart your phone and check network settings.
- Ensure your Emirates ID verification is completed.
- Contact Etisalat customer care (101) if activation is delayed beyond the expected time.
Most Etisalat SIM activations are fast and seamless, but occasional delays may occur due to verification issues.
Can You Activate an Etisalat SIM Outside the UAE?
If you are outside the UAE and need to activate an Etisalat SIM, the process differs slightly depending on whether it is a new SIM, an eSIM, or a replacement SIM. Activation while abroad is possible, but certain conditions apply.
1. Activating a New Etisalat SIM While Abroad
Etisalat requires new SIM cards to be registered with an Emirates ID for activation. Since UAE telecom regulations mandate identity verification, activating a brand-new Etisalat SIM outside the UAE is not possible. The activation must be completed while you are physically in the UAE.
However, if you have already activated your SIM in the UAE and traveled abroad, you can continue using it with Etisalat’s international roaming services.
2. Activating an Etisalat eSIM Outside the UAE
If you have an existing Etisalat number and want to switch from a physical SIM to an eSIM, you may be able to complete the process while abroad using the e& UAE app:
- Log in to the e& UAE app.
- Select “Activate your eSIM” and confirm the request.
- Obtain the QR code and scan it on your phone.
- Once activated, your physical SIM will be deactivated.
3. Using Etisalat Roaming for SIM Activation
If you are a UAE resident traveling abroad and need to activate a replacement SIM, you may be able to do so using Etisalat’s international roaming services. Here’s what you need to check:
- Ensure your roaming service is enabled.
- Make sure you are connected to a supported roaming partner network.
- Contact Etisalat customer support (101) to verify whether remote activation is possible.
4. What to Do If You Need an Etisalat SIM Abroad?
If you don’t have an active Etisalat SIM and need one abroad, your best option is to:
- Ask a friend or family member in the UAE to activate the SIM and send it to you.
- Use a temporary international SIM card and activate your Etisalat SIM upon returning to the UAE.
Since SIM registration is strictly regulated in the UAE, activation outside the country is generally not supported for new SIMs. However, existing users can convert to eSIMs and enable roaming services while abroad.
What Should You Do If Your Etisalat SIM Activation Fails?
If your Etisalat SIM activation fails, there may be an issue with your registration, network settings, or device compatibility. Here’s what you need to do to troubleshoot the problem.
1. Check If Your SIM Is Inserted Properly
- Remove and reinsert the physical SIM into the SIM slot.
- Ensure your device is compatible with Etisalat’s network bands.
- Restart your phone and check if the network signal appears.
2. Verify If Your eSIM QR Code Was Scanned Correctly
- If you are activating an eSIM, delete the profile and rescan the QR code.
- Ensure your Wi-Fi or mobile data is enabled during activation.
- Restart your phone and check the eSIM status under Settings > Mobile Data.
3. Ensure Your Emirates ID Registration Is Complete
- If you purchased a new SIM, it must be registered with a valid Emirates ID.
- Visit an Etisalat store or use the e& UAE app to complete the verification.
- If the ID verification is incomplete, your SIM will not activate.
4. Confirm That Your SIM Is Not Expired
- Prepaid SIM cards that are not used for an extended period may be deactivated.
- If your SIM is inactive, contact Etisalat support (101) to check if it can be reactivated.
- In some cases, you may need to purchase a new SIM.
5. Manually Select the Etisalat Network
- Go to Settings > Mobile Networks > Network Operators.
- Select Etisalat manually instead of using the automatic network selection.
- If the network does not appear, try restarting your device.
8. Contact Etisalat Customer Support
If none of the above steps resolve the issue, you should contact Etisalat’s customer support:
- Dial 101 from any UAE number.
- Explain the issue and provide your SIM card details.
- If necessary, visit an Etisalat store for assistance.
8. Visit an Etisalat Store for a SIM Replacement
- If your SIM is damaged or faulty, it may need to be replaced.
- Visit the nearest Etisalat outlet with your Emirates ID to request a new SIM.
- If you are switching to an eSIM, follow the QR code activation steps provided by the Etisalat agent.
By following these troubleshooting steps, you should be able to identify and fix activation issues quickly. If the problem persists, contacting Etisalat’s official support is the best course of action.
Conclusion
Activating an Etisalat SIM or eSIM is a quick process, provided you follow the correct steps. Prepaid and postpaid SIMs require identity verification, while eSIM activation involves scanning a QR code through the e& UAE app. Most SIM activations are instant, but postpaid and replacement SIMs may take a few hours.
If your SIM fails to activate, check for network connectivity issues, ensure Emirates ID verification is completed, and manually select the Etisalat network.
For persistent issues, contacting Etisalat customer support (101) or visiting an Etisalat outlet is the best solution.
By following the steps outlined in this guide, you can ensure a smooth activation process and stay connected without interruptions.
FAQs
Can I activate my Etisalat SIM online?
Yes, you can activate your Etisalat SIM via the e& UAE app or the Etisalat website for certain SIM types, such as eSIM conversions.
How do I check my Etisalat SIM activation status?
Dial *101# for prepaid or call 125 for postpaid activation status, or check the e& UAE app for real-time updates.
What happens if I don’t activate my Etisalat SIM?
Unactivated SIMs may be deactivated within a certain period, and you may need to re-register or get a new SIM.
Is there a fee for Etisalat SIM activation?
No, there is no additional fee for activating a new Etisalat SIM, but some eSIM conversions may have a charge.
Can I transfer my Etisalat number to another SIM?
Yes, you can transfer your Etisalat number to another Etisalat SIM by visiting an Etisalat store with your Emirates ID.
Do I need an Emirates ID to activate an Etisalat SIM?
Yes, all new Etisalat SIMs require Emirates ID verification as per UAE telecom regulations.
Can I activate an Etisalat SIM on a dual SIM phone?
Yes, Etisalat SIMs and eSIMs work with dual SIM phones, but you must set one SIM as the primary network.
How long does it take to activate an Etisalat SIM?
Prepaid SIMs are activated instantly, while postpaid and eSIMs may take a few minutes to hours.
Why is my Etisalat eSIM activation not working?
Ensure your QR code is scanned correctly, restart your phone, and check if your eSIM profile is added properly.
Can I activate an Etisalat SIM while abroad?
No, new Etisalat SIMs must be activated in the UAE, but eSIMs can be activated remotely if you already have an Etisalat number.
