How to Get Police Report for Lost Passport in Dubai Online?

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Losing your passport while in Dubai can feel overwhelming, especially if you’re unfamiliar with local systems. However, the process to report a lost passport is well-structured, efficient, and accessible online. Whether you’re a resident or a tourist, Dubai offers digital tools to help you report the incident and retrieve the necessary police documentation swiftly. The key to a smooth experience is knowing the steps in advance and acting promptly.

The Dubai Police provide a specialized service known as the Lost Item Certificate, which acts as your official police report for a lost passport. This certificate is crucial when applying for a replacement passport through your embassy or dealing with UAE immigration authorities.

In this blog, you’ll find everything you need to know about how to get a police report for a lost passport in Dubai online, from first steps to visa updates, all simplified and tailored for you.

What Should You Do Immediately After Losing Your Passport in Dubai?

Losing your passport in a bustling city like Dubai can be a stressful experience, but the most important thing is to remain calm and take immediate action. Time is crucial when it comes to reporting lost identification documents.

Start by retracing your steps. Think about the last few places you visited, was it a hotel, restaurant, taxi, or public transport? Double-check bags, pockets, and even under furniture. Many people find their passports in overlooked spots. If, after searching thoroughly,y you still can’t find it, begin the official reporting process.

Here’s a quick checklist of what you should do next:

Search your belongings carefully
Call the last known location (hotel, café, venue)
Check with any travel companions if they’ve seen it
Contact the Dubai Police immediately online or visit a station
Pause any travel plans until the situation is resolved

Once you’ve confirmed your passport is truly lost, you’ll need to start the online reporting process for a Lost Item Certificate through the Dubai Police platform. This document will be necessary for all the next steps.

Where Can You Report a Lost Passport Online in Dubai?

Dubai offers a robust digital infrastructure that simplifies government services, including police reporting. If you lose your passport, you don’t have to queue at a police station. Instead, you can initiate the process through the Dubai Police website or mobile app.

Dubai Police Website and Mobile App Overview

To begin, visit the official Dubai Police website or download the Dubai Police app available on iOS and Android. These platforms allow you to access services like filing reports, checking certificate status, and paying fees, all without leaving your home or hotel.

The user interface is designed to be user-friendly, with multilingual support and visual guidance. Whether you’re a resident or a tourist, you can log in using your UAE Pass, Emirates ID, or manually input personal details to access certificate services.

Accessing the Lost Item Certificate Service

Once logged in, navigate to the “Certificate Services” section. From there, choose “Lost Item Certificate.” This service is specifically used for lost personal items, including passports. You’ll be guided through an online form where you will:

Provide your Emirates ID or passport number
Add your name, nationality, and contact details
Enter passport-specific data like passport type and expiry date
Indicate the time, date, and place where the loss occurred

After filling out the form, the system will request an online payment to process the request.

Differences Between Police Station Reporting and Online Filing

While you can still report a lost passport in person at the nearest police station, online filing is significantly faster and more convenient. Reporting in person may be required if:

You lack digital identification (like UAE Pass)
You’re facing technical issues on the website
Additional verification is needed by the authorities

For most users, especially tourists, the online method offers a hassle-free way to report and document the passport loss efficiently. You’ll receive your certificate electronically, eliminating delays.

Whether you choose digital or physical reporting, both methods will lead you to the same destination: the official Lost Passport Certificate required for embassy and visa-related tasks.

How Do You Apply for a Lost Item Certificate Online?

To apply for a Lost Item Certificate online in Dubai, you must begin by visiting the Dubai Police website or app. This digital certificate acts as the police report for your lost passport and is a critical document when dealing with embassies or visa offices.

Log in using your UAE Pass or Emirates ID. If you’re a tourist or do not possess these, you may proceed using your passport number and manually entering your personal information. The system will ask for essential details, including your full name, nationality, contact information, and date of birth.

Next, select “Add Item” to describe the lost document. Choose “Passport” from the list and fill in:

Passport number
Passport type
Expiry date

You must also provide the date, time, and place where the passport was lost. Review all inputs carefully to avoid any delays due to incorrect information.

The final step is payment. Once done, the certificate will be generated and sent via email and SMS, usually within a few hours. This digital process saves time and allows you to focus on your next necessary actions, like contacting your embassy.

What Information and Documents Do You Need to Provide?

When applying for a Lost Passport Certificate online, it’s essential to ensure you have all the required documents and data on hand. This helps avoid delays and ensures smooth processing through the Dubai Police system.

Start by preparing the following:

Emirates ID (for residents) or passport number (for tourists)
Full name, nationality, and date of birth
Valid phone number and email address
Passport information, including number, type, and expiry date
Location and time of loss

These details must be entered exactly as they appear on your original passport. For accuracy, it helps to keep a scanned copy or photo of your passport (if available) for reference.

You may also need to upload or input supporting identification like a driver’s license or visa number, depending on your situation. While not all attachments are mandatory, providing as much information as possible increases the chances of smooth approval.

This information is crucial for Dubai Police to verify your identity and generate a valid Lost Item Certificate that can be used for legal and travel purposes.

How Much Does It Cost to Get a Lost Passport Police Report in Dubai?

Understanding the cost involved in obtaining a police report for a lost passport is essential for planning. Dubai’s digital process ensures transparency and convenience when it comes to fees and payment methods.

Lost Passport Certificate Fee Breakdown

The standard cost to apply for a Lost Item Certificate that covers lost passports is AED 70. This is a one-time fee and is charged regardless of whether you are a resident or tourist. There may be small variations depending on the payment method or service provider.

The fee includes:

Digital processing of your lost passport complaint
Delivery of the certificate via email or mobile
Administrative validation by Dubai Police

This fee does not include any embassy charges or fees for applying for a new passport later.

Online Payment Method

You can pay the fee online using:

Credit card
Debit card
UAE payment gateways linked to your Emirates ID or UAE Pass

Payment is securely handled within the Dubai Police portal or app, and a digital receipt is issued immediately. Make sure to save or download this receipt for future reference.

Refunds or Re-submission Scenarios

Typically, this fee is non-refundable. However, if your application contains an error or is rejected due to incorrect input, you may need to reapply and repay the same amount. In such cases, it’s advisable to contact the Dubai Police Customer Happiness Center to clarify if any adjustments can be made before resubmitting.

Occasionally, technical issues might delay the receipt of your certificate. If that happens, retain your payment reference number and contact Dubai Police support to follow up.

Type	Details
Lost Item Certificate Fee	AED 70
Payment Methods	Credit/debit card, UAE gateways
Refunds	Not usually applicable
Re-submission Costs	AED 70 (if errors occur)

Overall, this is a reasonably affordable and quick process that allows you to continue your travel or residency journey with minimal delays.

How Long Does It Take to Receive the Lost Passport Certificate?

Once you’ve submitted your application and paid the fee, the next question is how quickly you’ll receive your Lost Passport Certificate. Fortunately, Dubai’s police services are known for their efficiency and fast turnaround.

In most cases, you will receive your certificate within a few hours after submission. The processing is automated and streamlined, especially when all required details are correctly filled out. The certificate will be sent directly to your registered email address and mobile number via SMS.

To ensure there are no delays:

Double-check your contact details before submitting
Review your passport data and personal information for accuracy
Save the transaction or payment confirmation page

If you don’t receive the certificate after several hours, you can:

Log back into the Dubai Police portal to download it manually
Contact the Customer Happiness Center via the portal or phone for support

While rare, technical errors or incomplete applications can cause delays. Always keep your payment receipt until your certificate is successfully delivered. This document is your official proof of passport loss and will be needed for embassy and visa services.

What Are the Next Steps After Receiving Your Lost Passport Certificate?

Receiving your Lost Passport Certificate is just the beginning. Once you have this official document, you can take action to replace your lost passport and restore your travel documentation.

Your first step should be to contact your country’s embassy or consulate in Dubai. They will guide you through the process of applying for a replacement passport. Requirements may vary by nationality, but generally, you’ll need:

The Lost Passport Certificate
A copy of your Emirates ID or other identification
Passport-size photographs
A completed application form for a new passport

Next, you’ll schedule an appointment or visit the embassy in person. Some embassies also offer expedited services if you need to travel urgently.

If you’re a UAE resident, after receiving your new passport, you must go to the General Directorate of Residency and Foreigners Affairs (GDRFA). They will transfer your UAE visa to your new passport.

These follow-up steps are crucial to restoring your legal identification in the UAE and ensuring uninterrupted access to services, travel, or employment. Keep both digital and printed copies of all documents as you move through this process.

How Can You Update Your UAE Residency Visa After Getting a New Passport?

Once your new passport is issued by your embassy, you’ll need to update your UAE residency visa to ensure it is valid in the country’s immigration system. This step is essential for residents to continue working, living, and accessing services in the UAE.

Start by visiting the GDRFA (General Directorate of Residency and Foreigners Affairs). Most emirates have their own GDRFA centers, and you should visit the one where your original visa was issued.

Bring the following with you:

Your new passport
The Lost Passport Certificate
A copy of your previous visa (if available)
Emirates ID
Passport-sized photos

You may also need a sponsor letter if your visa is company-sponsored or a family sponsor declaration if it’s under personal sponsorship. These documents help verify that you are still under valid sponsorship in the UAE.

The visa transfer typically involves stamping the new passport and updating the immigration records. You’ll receive a new visa stamp with the same expiry as the previous one, unless it has already expired. Always ensure that your visa is updated to avoid legal or administrative complications.

Can You Prevent Future Passport Loss in the UAE?

While losing a passport can happen to anyone, taking proactive steps can reduce the risk of it happening again. Prevention not only saves time but also spares you the stress of navigating through recovery procedures.

To start, avoid carrying your passport unless absolutely necessary. For residents, daily movement typically requires only an Emirates ID. When staying in hotels, always use the in-room safe to store your passport securely.

Other useful tips include:

Use a passport holder with a bright color or a tracker to make it harder to misplace
Photocopy your passport and carry a digital version in your email or cloud storage
Label your passport cover with contact details in case it’s found by someone else
Don’t mix your passport with frequently used items like wallets or phones, which can increase the risk of it falling out unnoticed

Being cautious and organized with your travel documents will go a long way in preventing loss. These small habits can help ensure your passport remains safe throughout your stay in the UAE or any international journey.

Online Steps to Get a Police Report for a Lost Passport

Now that you’ve gone through the detailed process, here’s a simplified summary of all the steps involved in getting your Lost Passport Police Report online in Dubai. This table can help you keep track of what to do next.

Step	Action	Platform	Notes
1	Visit Dubai Police site/app	Online	Use UAE Pass or manual entry
2	Choose Lost Item Certificate	Certificate Services	Select passport as the lost item
3	Enter personal details	Online form	Name, DOB, nationality, contact
4	Add passport details	Add Item section	Include passport number and expiry
5	Input loss info	Location and time	Be as accurate as possible
6	Pay the fee	AED 70	Via card or online banking
7	Receive certificate	Email/SMS	Within a few hours

Keeping this table handy ensures that you won’t miss any important step. Follow these steps correctly, and you’ll have your police report in hand quickly and without unnecessary hassle.

Conclusion

Losing your passport in Dubai may seem daunting, but with the city’s advanced digital services, resolving the issue is more straightforward than you might expect. By following the right steps, starting with reporting the loss through the Dubai Police online platform, you can quickly obtain the necessary police documentation to move forward.

Remember, timing and accuracy are critical. The faster you act, the sooner you can get back on track with your travel or residency plans. Whether you’re a tourist or a resident, Dubai’s efficient systems and support from embassies make it possible to handle such situations with minimal stress.

Most importantly, be proactive going forward. Store your passport safely, keep digital backups, and avoid carrying it unless necessary. With the right preparation and knowledge, you can ensure your time in Dubai remains both safe and enjoyable.