The easiest way to check your RPay salary card balance is through the official Al Rostamani International Exchange mobile app.
Register using the mobile number connected to your payroll card, complete the requested identity verification and add your RPay card. You can then view the available balance and recent transactions.
If the mobile service is unavailable, use an ATM that accepts your card or contact Al Rostamani Exchange on 600 54 0004 for assistance.
Last Updated: 07.09.2026
What Is an RPay Salary Card?
RPay is a payroll card provided through Al Rostamani International Exchange. It allows employers to pay workers electronically under the UAE’s payroll and Wages Protection System arrangements.
The card can be particularly useful for employees who do not have a standard UAE bank account. Instead of receiving wages in cash, the employee’s salary is credited directly to the RPay card.
Depending on the card’s conditions and supported network, an employee may be able to use it for:
- Withdrawing Salary From Supported ATMs
- Paying At Participating Shops
- Checking The Available Salary Balance
- Reviewing Recent Transactions
- Receiving Salary Credit Notifications
- Accessing Selected Al Rostamani Exchange Services
- Sending Remittances Through Available Channels
An RPay card is a payroll product rather than a conventional current or savings account. The services available may therefore differ from those offered with an ordinary bank debit card.
RPay vs Ratibi: Are They the Same Card?
RPay and Ratibi are not the same salary card. Confusion can arise because both products help UAE employers distribute salaries electronically.
Detail RPay Ratibi
Provider Al Rostamani International Exchange First Abu Dhabi Bank
Product Type Payroll or salary card Payroll prepaid card
Primary Users Employees receiving wages through participating employers Eligible employees whose companies use FAB payroll services
Main Balance Route Al Rostamani International Exchange mobile service FAB prepaid-card enquiry service
Customer Support Al Rostamani Exchange First Abu Dhabi Bank
WPS Use Available for payroll arrangements Available for payroll arrangements
A FAB or Magnati prepaid-card enquiry page should not automatically be used for an RPay card. Cardholders should first check the name printed on their card and use the support service belonging to the correct provider.
What Do You Need for an RPay Balance Enquiry?
Having the correct information available can prevent registration and verification problems. The precise details requested may depend on the current app and card configuration.
You may need:
- Your RPay Payroll Card
- Your Registered UAE Mobile Number
- Your Emirates ID
- Your Card Number
- Your Card Expiry Date
- A One-Time Password Sent To Your Mobile
- Additional Identity Details Requested By The Provider
The mobile number should match the number registered by your employer or Al Rostamani Exchange. If you have changed your number, you may need to update your details before receiving an OTP or salary notification.
Never send your PIN, OTP, CVV or full card details to someone who contacts you unexpectedly.
How to Check Your RPay Balance Through the ARIE App?
The Al Rostamani International Exchange mobile app is generally the most convenient digital option for an RPay balance enquiry.
Download the Official App
Search for the official Al Rostamani International Exchange app in your device’s authorised app store. Check that Al Rostamani International Exchange is named as the developer before installing it.
Avoid downloading an application from an unofficial website, message or social media advertisement.
Register or Log In
Open the app and choose the registration or login option. First-time users may be asked to enter their registered mobile number and complete identity verification.
Use the number linked to your salary card. Enter the OTP only within the official app and never share it with another person.
Add Your RPay Card
After logging in, open the relevant payroll-card or card-services section. Enter the requested RPay card information carefully.
The app may request details such as:
- Card Number
- Card Expiry Date
- Emirates ID Information
- Registered Mobile Number
- Additional Card Identification Details
The information must match the records held for the card. A spelling error, expired Emirates ID or different mobile number may prevent the card from being added.
View Your Available Balance
Once the card has been added, select it to view the available balance. The balance represents the money currently available on the card after completed salary credits, withdrawals, purchases and other processed transactions.
The name and location of the balance option may change following an app update. Look under sections such as card services, payroll cards, account details or transaction history.
How to Check Your RPay Balance at an ATM?
An ATM can be useful when you do not have a smartphone, mobile data or access to the app. Al Rostamani Exchange operates ATMs at selected locations, including certain large labour accommodation sites.
To check your balance at a supported ATM:
- Insert Your RPay Card
- Select Your Preferred Language
- Enter Your Card PIN
- Choose Balance Enquiry
- View The Available Balance On Screen
- Request A Receipt If Required
- Remove Your Card Before Leaving
Check that the ATM supports the network displayed on your RPay card. Charges may apply when a card is used at an ATM operated by another financial institution, so do not assume every enquiry is free.
Cover the keypad while entering your PIN and avoid accepting assistance from strangers near the ATM.
Can You Check Your RPay Balance by SMS?
RPay cardholders may receive SMS notifications when a salary is credited or when certain transactions take place. These alerts can help confirm that money has entered or left the card.
An automatic SMS alert is not necessarily the same as an on-demand balance enquiry.
Cardholders should not send “BAL” or another code to a number found on an unrelated salary-card website unless Al Rostamani Exchange has confirmed that the number and format apply to RPay.
If salary alerts have stopped:
- Check That Your UAE Mobile Number Is Active
- Confirm That The Number Matches Your Payroll Records
- Restart Your Phone And Check Network Coverage
- Review Whether Bank Messages Have Been Blocked
- Ask Your Employer To Confirm The Registered Number
- Contact Al Rostamani Exchange If The Problem Continues
An employee who has recently changed SIM cards or mobile numbers may need to update the registered information before receiving further alerts.
How to View Your RPay Transaction History?
The balance alone does not explain how money has moved in or out of the card. Transaction history can help identify salary credits, ATM withdrawals, card purchases and possible fees.
Within the mobile app, select the RPay card and look for the transaction history or statement option. Review the dates, amounts and descriptions shown against each transaction.
Pay particular attention to:
- The Latest Salary Credit
- ATM Cash Withdrawals
- Point-Of-Sale Purchases
- Online Card Payments
- Reversed Or Refunded Transactions
- Service Or ATM Charges
- Transactions You Do Not Recognise
A pending card payment may temporarily reduce the available balance before the final transaction is completed. A reversal or refund can also take time to appear.
If the app does not provide enough transaction history, ask Al Rostamani Exchange whether a detailed card statement can be supplied.
How to Confirm Whether Your Salary Has Been Credited?
A successful RPay balance check shows the amount currently available, but it does not always explain whether the latest salary was paid in full.
To confirm a salary credit:
- Check For A Salary-Credit SMS
- Open The RPay Transaction History
- Find The Most Recent Incoming Payment
- Compare The Amount With Your Payslip
- Check Whether Any Withdrawals Or Purchases Were Made Afterwards
- Ask Payroll To Confirm The Salary Processing Date
Do not rely only on the current balance. For example, if AED 2,500 was credited and AED 400 was subsequently withdrawn, the available balance would be AED 2,100. The transaction history would show that the salary arrived even though the balance is lower.
What Should You Do If Your Salary Is Not Showing?
A missing salary does not always mean the RPay card is faulty. The employer may not have submitted the salary file, payroll processing may still be taking place or the card could be restricted.
Follow this order:
- Check The App And Transaction History
- Check For A Salary-Credit SMS
- Confirm The Expected Payday
- Ask Colleagues Whether Their Salaries Arrived
- Contact Your Employer’s HR Or Payroll Team
- Ask Whether The Salary File Was Submitted Successfully
- Contact Al Rostamani Exchange If Payroll Confirms Processing
- Keep Your Payslip, Messages And Relevant Transaction Records
If the employer has failed to pay the salary, the employee may be able to raise the matter through the Ministry of Human Resources and Emiratisation. MOHRE provides a confidential salary complaint service for eligible private-sector employees.
MOHRE’s main contact centre can be reached on 600 590000. Employees should use the official MOHRE service rather than sharing employment or card information with an unverified intermediary.
RPay Customer Care Number and Support Options
RPay-related questions should be directed to Al Rostamani Exchange rather than FAB Ratibi support.
The current Al Rostamani Exchange customer service number is:
600 54 0004
Support may be required when:
- The Salary Has Not Appeared
- The Card Cannot Be Added To The App
- The Registered Mobile Number Is Incorrect
- The Card Is Lost Or Stolen
- The PIN Has Been Blocked
- A Transaction Is Not Recognised
- The Card Has Expired
- The Available Balance Appears Incorrect
Keep the RPay card and Emirates ID nearby when contacting support. Do not disclose the PIN, CVV or OTP to a caller, even if that person claims to represent the card provider.
What Should You Do If Your RPay Card Is Lost, Blocked or Expired?
A missing payroll card should be reported immediately because it may provide access to the employee’s salary.
If the card is lost or stolen:
- Contact Al Rostamani Exchange Immediately
- Ask For The Card To Be Blocked
- Inform Your Employer Or Payroll Department
- Check Recent Transactions For Unauthorised Activity
- Follow The Official Replacement Process
- Keep The Reference Number For Your Report
A blocked PIN should also be handled through an official support channel. Do not continue guessing the PIN, as repeated attempts may make the problem more difficult to resolve.
If the card has expired, ask your employer whether a replacement has already been arranged. Confirm how the remaining balance will be transferred or made available before discarding the old card.
How to Keep Your RPay Card and Salary Secure?
Salary-card scams often attempt to obtain an OTP, PIN or card number by pretending that the card requires urgent verification.
Protect your RPay card by following these precautions:
- Use Only Official Apps And Contact Channels
- Never Share Your PIN Or OTP
- Do Not Photograph Both Sides Of The Card
- Avoid Opening Balance Links Sent By Unknown Numbers
- Cover The Keypad When Using An ATM
- Check Transactions Regularly
- Report A Missing Card Immediately
- Use A Secure Phone Lock
- Log Out When Using A Shared Device
- Keep Your Registered Mobile Number Updated
Al Rostamani Exchange, an employer or a government authority should not need your ATM PIN to investigate a salary-credit issue.
Conclusion
An RPay balance enquiry can normally be completed through the Al Rostamani International Exchange mobile app or a supported ATM. Checking the transaction history alongside the balance helps confirm whether a salary has arrived and explains later deductions.
Remember that RPay and FAB Ratibi are different products. For card-specific problems, contact Al Rostamani Exchange, while employer-related salary delays may need to be taken up with HR or MOHRE.
Frequently Asked Questions
Can I Check My RPay Balance Online?
The main digital option is the Al Rostamani International Exchange mobile app. A general FAB or Magnati prepaid-card portal is intended for different card products and should not be used for RPay unless officially instructed.
Is RPay the Same as FAB Ratibi?
No. RPay is associated with Al Rostamani International Exchange, while Ratibi is provided by First Abu Dhabi Bank. Their enquiry portals and customer support services are different.
Is an RPay Balance Enquiry Free?
Checking through the official mobile service may not carry a separate balance enquiry charge. ATM charges can depend on the machine and card arrangement, so confirm the applicable fees before using a third-party ATM.
Why Is My RPay Salary Not Showing?
The employer may not have processed the salary, the credit may still be pending or the card may have a technical or verification issue. Check the transaction history, then contact payroll before contacting the card provider.
Can I Check My RPay Balance Without the App?
You may be able to check it at a supported ATM or request assistance from Al Rostamani Exchange. Available alternatives can depend on the card and location.
How Do I Update My Registered Mobile Number?
Contact Al Rostamani Exchange or ask your employer’s payroll team which update process applies. Identity verification may be required before the number can be changed.
Where Can I Find My RPay Transaction History?
Log in to the official mobile app, select the linked RPay card and open the transaction or statement section. Contact support if detailed records are unavailable.
Who Should I Contact About an Unauthorised Transaction?
Contact Al Rostamani Exchange immediately and ask for the card to be secured. Note the transaction amount, date and merchant description, but never give anyone your PIN or OTP.
